Frequently asked questions
How can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
How much is the shipping fee?
We offer free standard shipping on orders over AUD $99. For orders below this amount, shipping fees are calculated at checkout.
What is your return policy?
Yes, we accept returns within 15 days of delivery as long as items are unused, in original packaging, and in resellable condition. Please note that return shipping costs may apply.
What should I do if I receive a defective item?
We’re sorry if that happens! Please contact us within 2 days of delivery with photos of the item, and we’ll arrange a replacement or refund.